Delivery, Refunds, Exchange & Payment Confirmation Policy

Payment Confirmation – Services

• Payment confirmation status or successful payment receipt will be sent to you via email or sms, or user-elected receipt channel instantaneously from the voucher vendor, or from the in-app notification of the app publisher or any such equivalent account management dashboard you may maintain on the app publisher’s interface. 
• The third party payment provider we engage from time to time including any cashier technology installed https://staging.socialmoodapps.com  will not deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of the United Arab Emirates.
• Multiple transactions may result in multiple postings to the cardholder’s monthly statement. When you proceed to checkout, SocialMood may store information relating to the Payment Method, such as the digits of the card number, name and billing address that can help speed up transactions.You authorize SocialMood UAE to confirm that your Payment Method is in good standing with its provider, including, but not limited to, by initiating 3DS authentication, submitting a request for a payment authorizations and/or a low-value credit and/or debit to the Payment Method, in accordance with network rules or other requirements applicable to the Payment Method and third party payment provider’s terms and conditions.

Delivery Policy

• All products will be delivered in accordance with the product type selected by you (the customer). Please read the product description and voucher delivery mechanism carefully before completing the purchase.
• Disclaimer – No Monetary Value

CD Keys, Voucher Codes, eVoucher, Gift Voucher and or Publisher Codes (“Digital Products”) displayed on the platform after successful payment, are of no monetary value, and is not deemed utilized and fulfilled by the Retailer / Publisher as redeemed value at the point of purchase on SocialMood UAE or considered redeemed value in anyway. For the avoidance of doubt, all Digital Product purchased and processed through this site and SocialMood UAE and its third-party payment providers is of no monetary value and cannot be redeemed or exchanged for cash, cash equivalent, legal tender, legal currency, or any other property.

• Product types are either:
  • A) CDKeys (Voucher or Gift Card Codes) that will be delivered via the success display page.
  • B) API direct top up, where the credits or delivery of service will be completed by the retailer/ SocialMood UAE issuance partner directly to the customer, this is relevant for any direct top up product such as prepaid mobile recharge. Customers will receive either SMS or Email confirming delivery from the retailer.
  • Product types A are instantly delivered after payment is confirmed. In rare occasions, digital delivery of vouchers via the retailer can be delayed up to 24hrs should additional information be required by the customer. B) Direct top up delivery request is instantly sent by SocialMood UAE to the issuing retailer after payment is confirmed. In the unlikely event there is a delay, please email contact-sm@sociamoodco.com where thoughtful customer service will assist in any delivery concerns.
  • Purchases made using the Services will be in one of two forms, where:
  • You purchase gift codes, in-app/game credits, and vouchers directly from third-party Publishers (“Publishers” or “Codes”) as the technology processing platform that connects to the Publishers, and SocialMood provides facilitation and marketing services to the Publishers by allowing end-user access to the purchased Publisher Codes for and on the Publishers’ behalf.
  • There are no delivery nor service fees charged by SocialMood UAE to you as end-user for the facilitation, technology-assisted delivery and portal management of e-vouchers, gift cards, and direct top up products however, Value Added Tax as per UAE law is included in the retail price by the Voucher retailer at the point of code becoming Redeemed Value through the end-user’s action, of the digital products listed on SocialMoodapps.com where indicated, should you be purchasing in the UAE. The app publisher or retailer issuance partner may levy its own in-app redemption, or service fees and specify their applicable VAT fees upon their final delivery of the in-app product or CD-key upon your redemption, however SocialMood UAE (Amanamode Portal Co. L.L.C) is not liable, nor has access to the aforementioned information, nor may assume responsibility for its partners’ or in- app credit issuance partners’ VAT compliance in any form, in your purchasing jurisdiction.

• Exchange or Refund Policy
• Please be aware that all of our products are digital codes itself and are of no monetary value, which cannot be returned or refunded once purchased and delivered. So please make sure to choose the right product, with the correct store country in the correct currency before purchasing it, as we cannot refund or exchange items sent to the customer. The reason for this is that we have no guarantee that the code, delivered immediately after purchase, is still unused.
• However, we do offer a guarantee to redeem the digital codes we provide. In case the code which is sent doesn’t work, we will do our best to help you fix this problem. 
• Usage Policy
• Each e-voucher / gift card is only available for one-time use. E-vouchers and gift cards are case sensitive. Please enter the code exactly as shown. Any form of CD keys, e-vouchers, gift cards, prepaid cards that have been reviewed from SocialMood UAE account or delivered via direct recharge to your account ID or mobile message is not refundable, interchangeable and is prohibited to be transferred or resold. AmanaMode Portal Co. L.L.C , SocialMood UAE and its affiliates shall not be liable for wrong purchases made by yourself delivered by the retailer’s end-platform, due to negligence and / or the inserting of false / fake information, which may result in damage / loss. By purchasing any e-voucher / gift card/ direct top up from SocialMood UAE, you understand and have accepted the terms and conditions including the policies shown on staging.socialmoodapps.com. When requesting direct credit shipping services such as any mobile or retail top up product, you acknowledge that you must carefully read the product description and confirm that the electronic goods you have purchased are correct.
• After voucher delivery by the app publisher partner, SocialMood UAE (AmanaMode Portal Co. L.L.C ) is not liable for any loss or damage to the electronic goods that were displayed through SocialMood UAE (AmanaMode Portal Co. L.L.C ) Store, knowing that AmanaMode Portal Co. L.L.C  and staging.socialmoodapps.com does not bear responsibility for any invalid voucher if the purchase period exceeds 7 days.
• The purchase process will be executed when the transaction is correct and unquestionable. Any purchase process on the website that is under any doubt, incorrect or consecutively rejected, will be stopped immediately, and so will not be executed, as well as the full amount will be returned to the transferred account, without reference to the client, and the membership of the customer will be suspended, and all information is sent to the relevant law enforcement authorities of the United Arab Emirates.
• SocialMood UAE (AmanaMode Portal Co. L.L.C ) and its affiliates have the right to make any amendments or changes to the site and to the policies and agreements associated with the site, including the privacy policy, as well as the document for the terms and conditions of service at any time.
• The Services allow you to purchase limited rights to access and use certain digital content as described herein, such as gift codes, app/game credits, and vouchers from SocialMood UAE or its Publishers via the SocialMood sites or through the Publishers’ sites or platforms, and make payment for such purchases through the Payment Channels by:
• (i) Redeeming or consuming prepaid mobile credits issued by your mobile network operator;
• (ii) Having the value of such purchase added to your upcoming mobile bill issued by your mobile network operator; or
• (iii) Using one of the other payment options offered by SocialMood UAE’s payment channel partners, such as e-wallets, voucher redemptions, over-the-counter payments at participating convenience stores, credit cards, and bank transfers.